Memo: O-Train Line 1 - Service Update - August 2021 - August 23, 2021

AUGUST 23, 2021

The purpose of this memo is to provide an update to Members of Council and the Transit Commission on the service resumption following the August 8 incident on O-Train Line 1. As well, this memo will address a number of additional questions Staff have received regarding ongoing rail and bus operations.

Eleven trains were in operation over the weekend, providing customers with service every five minutes. This is the normal service level for weekends.

This morning, service operated with 12 trains, running every four to five minutes. This service level continues to meet current ridership needs. We are working with Rideau Transit Maintenance (RTM) to increase service further, in preparation for the likelihood of increased ridership in September.

Updates on service continue to be communicated to customers through all channels, including customer alerts, social media updates, signage at Line 1 stations, and octranspo.com. Customers can visit octranspo.com for travel planning assistance or call 613-741-4390. Schedules are available by calling 613-560-1000 or texting 560560 plus the bus stop number.

In addition, we have received a number of specific inquiries regarding the August 8 incident and ongoing axle assembly investigation, as well as other questions related to rail and bus operations. These questions and responses are provided below.

• Of the 10 individual cars being inspected (including the one involved in the initial incident), were they original deliveries, or later train car deliveries or a mix?
  Of the 10 cars currently identified as needing repairs to the axle assembly, all except for one were delivered as part of the original group of vehicles for Line 1 operations in September 2019. The single car that was not part of the original group was put into service in the second quarter of 2020.

• Who pays for the cost of major capital repairs required on the trains?
  All repairs, whether they are day-to-day operational costs or major capital repair costs, are performed at no cost to the City. As laid out in the fixed price contract with RTG/RTM, any increased or unforeseen costs during the life of the contract are at the expense of the maintainer or their subcontractors.

• What amount will be held back from RTG/RTM as a result of the derailment and lack of service? RTG's monthly payment will be subject to deductions as outlined in the Project Agreement (PA) and varies depending on factors such as station availability and percentage of service delivered. As the month is not complete, the total deductions to be applied is not available. However, the amount of deductions will be significant.

• Is there an option to exercise a warranty clause with these trains?
  The City, through its contractual arrangement with RTG, has the equivalent of a full warranty for performance of the vehicles for the duration of the life of the contract. All routine, corrective, and lifecycle maintenance is covered under the contract with RTG/RTM.

• Were any axle/bearing issues identified during the testing phase before the launch of Line 1? There were no axle bearing issues identified during testing and commissioning prior to the launch of Line 1.

• What correspondence has been received from the Transportation Safety Board (TSB)? Can you please share it?
  OC Transpo continues to work collaboratively with the TSB in responding to their requests for information. To date, the majority of the correspondence with TSB on this incident has been verbal. OC Transpo has received one request in writing regarding the RTM/Alstom inspection rules and instruction. This information has since been provided to TSB.

• Has the hot weather played any role whatsoever in service disruptions this summer?
  In addition to regular track maintenance and daily inspections that occur on all railroads during hot weather, OC Transpo takes extra precautions during extreme temperatures to ensure the safety of our customers. RTM performs additional proactive track inspections when the temperature approaches 30 degrees and associated maintenance work is performed, as needed. During some periods of very hot weather, our control centre will proactively issue a speed restriction on sections of the track to ensure that all trains traveling through the area do so safely. These slower speeds have very little impact on customers' travel times. While these steps have been proactively taken on several occasions this summer, they have not resulted in major service disruptions. In late May, there were some delays to customers as RTM performed track related work due to hot weather. The planned maintenance undertaken in June improved track conditions and has meant service has continued to operate normally during the rest of the summer. Regarding the August 8 incident, the investigation is ongoing. The root cause analysis will determine the cause of the axle bearing issue, however at this time, it does not appear to be weather related.

• Was there a fire on the overhead catenary recently as a result of clothing? Can you provide details on this?
  On August 7 Ottawa Fire Services and RTM were called as result of a report of smoke coming from one of the trains. Upon arrival, Ottawa Fire Services was able to remove a piece of cloth from the train (not a part of the train nor catenary) that was the cause of the smoke. There was no fire or damage as result. In accordance with our safety procedures, the train was removed from service, inspected and verified prior to returning to service.

• What was the cause of the error code on a train that resulted in it not being launched a couple of days ago? How often does this occur with these trains?
  On August 18, during the early morning launch process, one of the trains was proactively held back from service due to an error code identifying the possibility of a coupler issue. There are sensors that need to be correctly aligned in order for the two cars in a double train to communicate with each other. The sensors required an adjustment to remove the error code. Customers may have experienced up to an additional minute of wait time due to this train being held back. Holding back the train in order to inspect and verify all systems are functioning properly is a standard operating practice, performed to ensure that all trains entering service are safe and ready to respond normally. Coupler issues were previously reported to the Transit Commission, and, since the rectification work was completed this spring, this is no longer a frequent issue affecting service. These issues do sometimes happen on rail systems, and this is why we have processes in place to provide advance notice in order to assess potential issues prior to entering service.

• Are you considering free transit service this Fall?
  Free transit is a policy decision of Council. The City Clerk can provide direction how to move forward with a proposal, if that is something Council wishes to pursue.

• Can you tell us what the cause of the multiple delays and stopped trains were on August 20? On Friday August 20, O-Train Line 1 experienced two separate and unrelated stopped trains that affected service. These sorts of service interruptions are things that occur in rail systems around the world, and OC Transpo has operating procedures and highly trained staff ready to respond should an incident occur to ensure safety and restore service as quickly as possible. Further to details provided on Friday afternoon regarding a train that stopped near Hurdman Station causing a service delay for customers, RTM has confirmed that the stopped vehicle was caused by the loosening of a connector within the braking system. The train's safety systems functioned as designed, and the train came to an immediate stop when the connector started to loosen. Some customers needed to be transferred from the affected train to another, and customers on the system may have experienced longer wait or travel times. In accordance with all applicable safety procedures, the technician on site was required to access the train from the outside of the cab to manually release the brakes and return it to the Maintenance and Storage Facility (MSF) for repairs. This sort of issue can occur on trains, and all applicable safety processes and procedures were followed throughout the event. In a separate incident, at approximately 8:15pm a train travelling eastbound at Tremblay Station experienced a brief traction power issue and our control centre proactively decided to remove it from the line to ensure ongoing service. This was unrelated to the issue in the afternoon, or with the ongoing axle assembly issue affecting other trains. The train was delayed several minutes from exiting the track to return to the MSF. Unfortunately, this short delay was further compounded by an operational drill that was taking place at that time and contributed to the delays customers experienced. Service continued to operate across the entire line during this incident, however, during this time, customers may have experienced longer travel times of approximately 10 to 15 minutes. We will be conducting a review of this event as well as our communications, which may not have accurately conveyed the service delay to customers.

• Has the issue of the odour in downtown LRT stations been resolved?
  As Transit Commission has previously been informed, RTM and OC Transpo continue to monitor and respond to concerns about odour at the downtown tunnel stations. To date, RTM has not yet been able to identify a specific pattern in terms of time of day, outside temperatures, or other factors that may relate to the presence of smells. While investigating the odour at Rideau Station it was determined that groundwater was the cause. Minor water infiltration is common in tunnels and, when identified, injection grouting is used to seal the area. RTM continues to monitor this situation and perform injection grouting as needed. RTM is also monitoring air quality within the station. The results of this monitoring indicate that the air in the station is safe and well below any thresholds for concern. As grouting continues the odour experienced in the area is anticipated to subside. The investigation into the cause of the odour at Parliament Station is ongoing and the source has yet to be identified. However, as the grouting continues, it is anticipated that the odour experienced in the area should subside. Investigation by an environmental engineering firm confirmed that the odours do not pose any hazard. City staff present in stations will continue to report occurrences of odours to aid in the ongoing remediation efforts. Additionally, staff are working with RTM to explore other options to increase ventilation within the downtown tunnel stations. On Friday, there were reports of a strong odour in Parliament Station and surrounding areas. Staff attended but could find no smell or cause.

• In the past year have there been any fires on double deckers? If so, do we know the root cause? Fires can occur on buses, and this has happened infrequently in the past few years at OC Transpo. In the last 12 months, one double decker bus experienced an engine fire while it was out of service and parked at the Industrial Bus Garage in May 2021. The cause of the event was attributed to an electrical short. Following the fire, all double decker buses were inspected to ensure the fleet was safe for operation. With a fleet of over 900 buses, travelling over 66 million kilometres per year, these types of incidents can occur. It is also important to note this type of event can occur in any vehicle. In 2015, OC Transpo added fire suppression systems to the engine area of all new double decker buses. When activated, the suppression system sprays a special foam in the engine compartment to prevent a fire from spreading to other areas. This built in system further reduces the risk of serious fire in double decker buses, and fire suppression systems are now a part of purchasing requirements on future bus models. We continue to monitor new technology and industry trends for emerging safety technology that can further benefit our fleet and customers.